Understanding Telecom Customer Churn with Machine Learning: From Prediction to Causal Inference
Théo Verhelst, Olivier Caelen, Jean-Christophe Dewitte, Bertrand Lebichot, Gianluca Bontempi

Proceedings of the 31st Benelux Conference on Artificial Intelligence (BNAIC 2019) and the 28th Belgian Dutch Conference on Machine Learning (Benelearn 2019)

Full paper

Does causal reasoning help preventing churn?
Théo Verhelst, Olivier Caelen, Jean-Christophe Dewitte, Gianluca Bontempi

Submitted to JMLR

Transfer learning strategies for credit card fraud detection
Bertrand Lebichot, Théo Verhelst, Yann-Aël Le Borgne, Liyun He-Guelton, Frédéric Oblé, Gianluca Bontempi

Published in IEEE Access

Full paper

Predicting reach to find persuadable customers: improving uplift models for churn prevention
Théo Verhelst, Denis Mercier, Jeevan Shrestha, Jean-Christophe Dewitte, Gianluca Bontempi

Accepted to DS'2021